Policies

Tax
All room rates, unless otherwise noted, are subject to 11.7% tax. Tax rates are subject to change should any government agency adjust these rates.


Arrival/Departure

Check in time is 3:00 p.m. Check out time is 11:00 a.m. Early arrivals and late departures are subject to availability on the day of arrival or departure and may include a fee. Please contact the Front Desk for early arrival and late departure requests.

Due to high demand, weekends in July and August require a two-night minimum stay and a three-night minimum stay for holiday weekends. For all weekends in July and August, we cannot accommodate refunds in the event of delayed arrivals or early departures.

Deposits for all holidays and holiday weekends are non-refundable. If less than 7 days notice is given for holidays, you will be responsible for the total cost of the reservation(s) you are cancelling. Holidays include Memorial Day Weekend, July 4th, Labor Day Weekend and Columbus Day Weekend.


Deposits

In order to guarantee a reservation at the Seven Hills Inn, a deposit in the amount equal to 50% room and tax for the reservations total value will be taken for all reservations. Deposits may or may not be refundable if cancelled, according to our cancellation policy. When you check out of the inn, we will authorize an appropriate amount to your provided credit card to cover the cost of the remainder of the room charge and any expected incidental costs.


Cancellations/No Shows

Our cancellation policy is 14 days prior to arrival for most reservations. Should the reservation be cancelled prior to 14 days before the date of arrival, the deposit will be refunded less a $25 administrative fee. Should cancellation occur within 14 days prior to arrival, a cancellation fee of 50% room and tax will be assessed and the deposit becomes non-refundable.


Room Assignments

Should your reserved room become unavailable for reasons beyond the hotel’s control (i.e. unforeseen maintenance or computer malfunction), the Seven Hills Inn reserves the right to alter room assignments into guest rooms within the same category or higher for no additional fee. You will be notified immediately in the unlikely event this occurs, and we appreciate your understanding.


Smoking Policy

There is no cigarette smoking allowed in any of the rooms or buildings, however it is permitted outdoors. Cigar smoking is not permitted in the rooms, buildings, or outdoors. Any guest violating the non-smoking policy will be billed an additional $300 per night for cleanup cost to the room.


Children

We are family friendly and welcome children of all ages.


Pets

In order to accommodate all our guests, pet owners must observe the following conditions:

  • The charge for a pet is $40 plus tax. This is a flat fee for your entire stay.
  • Pets are limited to dogs.
  • Pets are only allowed in designated pet-friendly guest rooms. If you fail to inform us that you have a pet and bring the pet into a non-pet room, you will incur an automatic $100 charge to your account. This is a cleaning free for the protection and health of future guests.
  • Pets are not allowed in the Manor House or on the stone patio.
  • State law mandates that pets must be leashed at all times.
  • You must clean up after your pet immediately and dispose of waste in the trash cans located near by the Terrace Country Motel.
  • Please do not allow your pet on the bed or on the furniture.
  • Owners may not leave pets unattended for more than 4 hours.
  • Any damages to room and/or property will be the financial responsibility of the pet owner.
  • Any resulting billing adjustments or complaints about barking or other misbehaving will be the financial responsibility of the pet owner.
  • Barking dogs will not be tolerated and owners will be asked to vacate the premises.
  • NO PETS ALLOWED IN THE POOL!
  • Our housekeeping staff reserves the right to avoid disturbing your unattended pet. Fresh amenities will be placed at your door.